This week's BI is mainly about creating dashboards and process maps. First, we need to know what is a business process. A business process is a series of related activities that "flow" through an organisation. It is not limited to a single function or department and is something that can be viewed from end to end.
We learnt about the advantages of process mapping and the process framework. We also learnt how to create a cross-functional flowchart, which is also called swim lane. It basically looks like a swimming pool with each lane showing the different departments involved as well as customers. It shows how each department contributes to the process and which department contributes to which action. http://en.wikipedia.org/wiki/Swim_lane
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